Shipping Information
Fast, secure, and reliable delivery worldwide
Enjoy complimentary standard shipping on all orders over $150 USD within the United States. International customers receive free shipping on orders over $200 USD.
🌍 Shipping Zones & Delivery Times
📦 Shipping Methods & Rates
| Region | Standard Shipping | Express Shipping | Overnight/Priority |
|---|---|---|---|
| United States | $9.95 (2-5 days) | $19.95 (1-2 days) | $29.95 (Next day) |
| Canada | $14.95 (5-8 days) | $29.95 (3-5 days) | Not Available |
| Europe (EU) | $19.95 (7-12 days) | $39.95 (4-7 days) | Not Available |
| Australia/NZ | $24.95 (8-14 days) | $49.95 (5-9 days) | Not Available |
| Asia | $22.95 (8-15 days) | $44.95 (5-10 days) | Not Available |
| South America | $29.95 (10-18 days) | $59.95 (7-12 days) | Not Available |
⏰ Order Processing
Processing Timeline
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
📅 Order Confirmation
You'll receive an order confirmation email immediately after placing your order with all order details.
📋 Processing Notification
Once your order is processed and prepared for shipment, you'll receive a processing confirmation.
📦 Shipping Confirmation
When your order ships, you'll receive tracking information via email to monitor your package.
🚛 Shipping Partners
We partner with trusted carriers to ensure your Golden Goose sneakers arrive safely:
- United States: FedEx, UPS, USPS
- International: FedEx International, DHL Express, UPS Worldwide
- Premium Service: White-glove delivery available for orders over $500
📍 Shipping Address Requirements
Accurate Information
Please ensure your shipping address is complete and accurate. We cannot be responsible for packages shipped to incorrect addresses.
P.O. Box Restrictions
P.O. Boxes are accepted for standard shipping only. Express and overnight services require a physical address.
Address Changes
Address changes must be requested within 2 hours of order placement. Contact us immediately for modifications.
🌐 International Shipping
Important International Information:
- Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
- Restricted Countries: We currently do not ship to certain regions due to shipping restrictions.
- Delivery Delays: International deliveries may experience delays due to customs processing.
- Currency: All prices are displayed in USD. Your bank may apply currency conversion fees.
📦 Package Protection
Secure Packaging
Every Golden Goose sneaker is carefully packaged in premium protective materials to ensure they arrive in perfect condition. Our packaging includes:
- Original Golden Goose boxes when available
- Protective wrapping and cushioning
- Tamper-evident security seals
- Weather-resistant outer packaging
🔄 Shipping Issues
Lost Packages
If your tracking shows delivered but you haven't received your package, please wait 24-48 hours and check with neighbors or building management.
Damaged Packages
If your package arrives damaged, please contact us immediately with photos. We'll work with our shipping partners to resolve the issue.
Delivery Attempts
Our carriers typically make 2-3 delivery attempts. After that, packages are held at local facilities for pickup or returned to us.
Need Help with Shipping?
Our customer service team is here to assist you with any shipping questions or concerns.
Email: [email protected]
Phone: +1-212-555-0190
Hours: Monday-Friday 9:00 AM - 8:00 PM EST