Refund & Returns Policy

Return Window

You have 30 days from the date of delivery to return your Golden Goose sneakers for a full refund. Returns initiated after 30 days may be subject to store credit only.

Condition Requirements

To be eligible for a return, items must be:

• In original condition with all tags attached
• Unworn and without signs of use or damage
• In original packaging with all accessories included
• Free from odors, pet hair, or other contamination
• Not personalized or customized in any way

We reserve the right to refuse returns that don't meet these conditions or to charge a restocking fee for items returned in poor condition.

Return Process

Follow these simple steps to return your purchase:

• Step 1: Contact our customer service team at [email protected] or call +1-212-555-0190
• Step 2: Provide your order number and reason for return
• Step 3: Receive your prepaid return label via email
• Step 4: Package your items securely with original packaging
• Step 5: Attach the return label and drop off at any authorized shipping location
• Step 6: Track your return using the provided tracking number

Refund Processing

Once we receive your returned items, our team will inspect them within 2-3 business days. Approved refunds will be processed as follows:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-7 business days

Refunds will be issued to the original payment method. If the original payment method is no longer available, we'll work with you to find an alternative solution.

Exchanges

We currently don't offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order. This ensures you get the fastest service and current pricing.

For size exchanges specifically, we recommend using our detailed size guide to ensure the perfect fit on your new order.

International Returns

We accept returns from international customers with the following considerations:

• Return shipping is provided free of charge worldwide
• Customs duties and taxes paid on original purchase are non-refundable
• Processing time may be extended by 2-5 business days for international returns
• Some countries may have specific regulations affecting return timeframes

Damaged or Defective Items

If you receive damaged or defective merchandise:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• We'll arrange immediate replacement or full refund
• No need to return damaged items unless specifically requested
• We'll cover all shipping costs for replacements

Our quality team investigates all damage reports to improve our packaging and shipping processes.

Sale and Clearance Items

Items purchased during sales, clearance events, or with promotional discounts are subject to the same return policy as regular-priced items. However, refunds will be processed at the actual amount paid, not the original retail price.

Gift Returns

Items purchased as gifts can be returned by either the purchaser or recipient. Gift recipients will receive store credit equal to the purchase price, which can be used for future purchases or transferred to the original purchaser upon request.

Return Tracking

All return shipments include tracking information. You'll receive email updates at key stages:

• Return label generated
• Package in transit
• Package received at our facility
• Return processed and refund issued

If you don't receive these updates, please contact our customer service team for assistance.